that moment I realized that this young lady has a issue with African American people and her racist comment towards me will not ignored. I then asked can I cancel the reservation due to no availability, Lydia replied no, she cant help me! after asking a few times I then decided to call Hilton to fix the matter, I then told Lydia never mind ill call Hilton, she rolled her eyes and walked towards the back of the front desk, that's when I was shocked to hear this young lady say as she walked away " stupid black b****" I was shocked and in disbelief, I turned and said, excuse me? what did you call me? she just gave me a very nasty look and kept walking. after further review of my reservation, she discovered I wasn't scheduled to arrive that day. I showed up to the property 1:10pm, I asked if I could check in, Lydia told me the room wasn't ready, I reminded her that I called and she confirmed it was ready. ![]() I called to make sure I had the right location, she told me I did, she was short and not pleasant at all. I'm a Hilton honors member, I've stayed at a lot of Hilton hotels, I've never been treated so bad in my entire life, the way I was treated by the front desk girl named Lydia.
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